Order FAQs


Do you have a Money Back Satisfaction Guarantee?

We want you to be 100% satisfied with your purchase. If, for any reason, you are not completely satisfied with your nuyu™ purchase, you may return your nuyu™ Sleep System to us within 90 days of receipt, and all other nuyu™ item(s) to us within 30 days of receipt for an exchange or refund of the purchase price (less the shipping and handling charges).

How do I return an order?

Please contact us via email for information on returning an order.

I've returned my item. How soon will I receive my refund?

Refunds on returned item(s) will be issued in the same payment form as tendered at the time of purchase and should appear as a credit in your account within 1 – 2 billing cycles.